We accept Paypal and credit card payment.
All orders will be processed and shipped within 1-3 business days. Orders placed on weekends will be processed the following Monday. All orders are shipped via USPS First Class Mail/Priority Mail with the option for expedited delivery via Express Mail. Although we cannot guarantee USPS transit time, please allow between 5 – 7 business days for First Class mail delivery. Note: If a package is returned to OneTribe or lost due to an incorrect shipping address the customer will be responsible for the return shipping cost as well as the re-delivery cost. OneTribe is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
Refund & Exchange Policy
We accept returns within 14 days of receipt of your delivery (that is, 14 days starting from the date your tracking number indicates the shipment arrived to your address). Items must be unworn, unwashed, unaltered and in new condition. Please note that we do not refund shipping charges on the original purchase. We are not responsible for returns lost in transit. If you have any further questions related to your return please contact us by email at firstname.lastname@example.org. Please mail your return to: OneTribe® Attn: Return 4204 Vuelta Colorada Santa Fe, NM 87507 Please note: OneTribe® will not accept returns for items returned outside of the 14 day return period, or items that have been worn, washed, stained, impregnated with odors, or damaged in any way.Our decision will always be final with regard to the condition of items if we have reasonable grounds to believe they have been worn. Our decision will always be final with regard to the condition of items if we have reasonable grounds to believe they have been worn. If you wish to exchange your item for a different size or style, please return your item as directed above and make a new purchase. We produce goods in small batches and things sell out quickly. To get the item you want before it’s gone, return your original item and make a new purchase for the replacement. We will refund your return as soon as we receive it.