One Dainty Tulip's Policies
Welcome to One Dainty Tulip and thank you for choosing handmade!
Payment is due before an order ships. If your payment does not clear, your order may be canceled.
Shipping Method: Domestic Orders: Your order will be shipped via USPS priority mail (standard shipping) after payment is received, unless otherwise specified via a written conversation and/or if you purchase an upgraded shipping method. International Orders: Your order will be shipped via International first class mail (standard shipping) after payment is received, unless otherwise specified via a written conversation and/or if you purchase an upgraded shipping method. If you are outside of the U.S. your country may charge you a customs fee. Please familiarize yourself with your country's fees before ordering as I have no control over that. Shipping Address: I ship to the "Ship To" address that you provide on Paypal. No refunds will be issued if buyer provides an incorrect shipping address. Tracking: Tracking will be provided for domestic orders. For some international orders, tracking is not available. Shipment Delays, Loss, and Damage Policy: By purchasing an item from my shop, you agree and understand that once your package has been submitted for shipment to a shipping carrier by me, I am not responsible for delays, loss, or damage of your shipment by the shipping carrier of your choice. If you would like to purchase signature confirmation or insurance and/or any other additional and specific type of shipping services, please e-mail me to set that up prior to your purchase. No replacement items will be sent and no refunds will be issued due to a shipping carrier error, which is out of my control. No refund or replacement items will be issued and/or sent, for orders that show as "delivered" through the tracking system of any of the carriers that you have chosen for your purchase.
Refund & Exchange Policy
Exchange & Refund Policy: Because my items are made to order, no exchanges or refunds will be accepted or honored unless you are able to provide proof that an error was made on my part. Please read below (Incorrect or Damaged Orders) for the procedure that you must follow to receive a refund or an exchange under these circumstances. Incorrect or Damaged Orders: I ask that you please provide me with a photo of the damage or incorrect item that you received within 5 calendar days of item arrival. The image should be sent via email with an explanation of the problem. Please specify if you are requesting a refund or exchange. I will then review your request. In most cases, I will send you a new item or issue a refund after receipt of the original item in it's original, undamaged, and unused condition. You must provide tracking information when shipping an item back. Your replacement item will be shipped via USPS first class mail. Expedited shipping methods are available at the cost of the buyer. Lost Orders: DOMESTIC orders are fully trackable. I apologize but refunds will not be given on missing orders that show as successfully delivered within the USPS, FedEX, UPS and/or other shipping carrier's tracking system. Orders that are returned to me due to an incorrect address provided by the customer will be re-sent after payment is received and cleared, from the customer, for the additional shipping cost. However, any mistakes in shipping that are my error, I will take full responsibility for and work to remedy the situation.
Custom Orders: All custom orders are final sale. No refunds or exchanges. Most of my items are made to order. Supplies to create custom orders are purchased, at times, as soon as the order is received and for this reason, no refunds or exchanges will be honored. Please be sure to specify and describe exactly what you are requesting, including the materials, colors and measurements (where and when applicable), prior to placing your order. Also, to ensure that your custom order is shipped as soon as possible, please be sure to communicate and respond to conversations within 2 business days. For all orders: Should a question about your order arise, and I am unable to get in touch with you (the buyer) within 2 business days, your item will be either shipped or canceled at my discretion. Bow Tie Orders: When choosing the "velcro" option for bow ties, please provide neck size(s) during checkout or via a written conversation. If a size is not provided, your bow tie will be shipped with the attachment of my choice and no refunds or exchanges will be honored if you failed to communicate. Production Times: Production times always vary. However, items that include a production time in their description will be shipped out within the specified time frame. (Except when customization of an item is requested and agreed on). Please be sure to understand the production time for your item(s) prior to placing your order. If you fail to understand the production time and/or fail to contact me via a written conversation for clarification of production times, prior to the placement of your order, a refund will not be honored if the item is not received by the time that you assumed to receive it by. Please understand that production time + shipping time = Receipt of item. I do offer options to expedite the processing time of your order as well as expedited shipping options.
Business Days: Monday through Friday with the exception of major holidays. 2016 Holidays: Friday, January 1 New Year’s Day Monday, January 18 Birthday of Martin Luther King, Jr. Monday, February 15 Washington’s Birthday Monday, May 30 Memorial Day Monday, July 4 Independence Day Monday, September 5 Labor Day Monday, October 10 Columbus Day Friday, November 11 Veterans Day Thursday, November 24 Thanksgiving Day Monday, December 26 Christmas Day