Once It Was Simple's Policies
I am not a medical professional. The products made by Once It Was Simple are not meant to diagnose or treat. Please consult a natural medicine practitioner or other medical professional to address any concerns you may have. Potential Allergies: Due to the potential for allergic reactions to these products I would like to remind you that I do not know of your specific needs. Read product descriptions carefully to ensure you are avoiding potential allergens. Custom orders are available by contacting me at firstname.lastname@example.org
Payments must clear within 3 business days. If the payment doesn’t clear, the order will be cancelled. If you decide to cancel your order, please contact me within 24 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Preferred Shipping Provider: USPS Priority Mail. We currently only ship within the USA. Shipping occurs Monday-Friday between the hours of 9:00am-4:00pm. Payment must be cleared prior to shipping. No exceptions. Product Turnaround: Products take approx. 1 day to create. Once they are created they will be shipped out. The entire process takes approximately 2-7 business days.
Refund & Exchange Policy
No refunds or exchanges are available at this time. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to recreate the original product purchased.
Custom Products may be ordered. Essential oils and other plant based oils provide many healing benefits that cover a wide range of complaints. Keep in mind upon purchasing your preference for scent and/or a particular complaint you are addressing, if applicable. If the product contains an oil or scent you would like to change, please contact me directly at email@example.com so that I may attempt to provide other options. Potential Allergies: The ingredients used in my products come directly from the plants they are named for. If you have an allergy to a particular plant or plant family, keep this in mind as you are ordering. You will still be allergic to the essential oil or plant based oil used in the product.
Questions, Comments, and Custom Orders should be directed through my personal email, firstname.lastname@example.org. I will be happy to accommodate you as best I can.