Olivia avenue's Policies
Welcome! My handmade hair accessories are made using the highest quality materials. Feel free to inquire about custom work. All items are handmade by me for you. My current turnaround time is 5-10 business days before shipment. Headband sizes: newborn 0-3 months (13") 3-6 months (14") 6-12 months (15") 12 months plus (16") child (17") adult (20") custom size My headband sizes are just a general guideline, every head has a different shape and size. If these measurements do not work for you, please provide head measurements at checkout. A refund will not be given if you select the wrong size. Custom satisfaction is very important to me. If there is any problem please contact me so that we can work out an arrangement suitable to both parties.
Currently accepting paypal payment.
Items will be shipped in 5-10 business days (this does not included shipping time or holidays) via USPS. Priority mail upgrade is available for US customers for $5 but does not influence production time. Rush orders are available and may be subject to a$5-$10 charge (or more depending on the size of the order and extra shipping costs). Please convo me if you have a rush order special request and I will let you know the extra cost. I ship to the address given at checkout unless their has been a conversation between me and you. The buyer is responsible for giving the correct address for delivery. Please note that international orders could take longer once shipped (I've heard that it could take up to 3-4 weeks). International shipping does not include insurance or tracking. I am not responsible for items lost in the mail if sent to the address provided at checkout. International Shipping: I use standard international postage to ship to all locations. I do not add insurance unless specially requested in which case you should contact me before purchasing so I can calculate the cost for you. I can assume no responsibility for packages that are not insured and do not arrive.
Refund & Exchange Policy
You must contact me within 48 hours of receiving your item for any refund or exchange. The seller reserves the right to deny any refund or exchange if the item has been worn, or the item was damaged by unforeseen circumstances due to shipping. For any product defect, you have 30 days to contact me regarding any issues. After 30 days, I cannot be responsible for regular wear & tear Please note that all screens vary and colors may not be a exact match.
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