Hi There! Thank you for your Olive Yew Jewels purchase! Your item will ship via USPS First Class mail. We follow USPS guidelines for delivery and mail ON TIME, however, we cannot guarantee delivery. Items that are lost/show delivered are not in my control. Please contact your local post office for assistance. If you provide me with a wrong address, I will not be held accountable. INTERNATIONAL SHIPPING can take around 3 weeks to arrive (sometimes up to 30 days). I have increased the charge to ship internationally to compensate for insuring each package. I've had so many lost packages I've had to either insure them or not ship internationally. If you are not satisfied with your NON-CUSTOM order and wish to return merchandise we will give you full credit minus shipping, provided you follow these procedures: 1) Contact us at to receive a Return Authorization Form. NO ORDERS WILL BE REFUNDED OR EXCHANGED WITHOUT THIS FORM INCLUDED IN YOUR RETURN 2) Merchandise must be returned within 14 days of receiving your item, with original packaging, and include your Return Authorization Form. 3) We will not refund returns that have been worn, used, altered or damaged. 4) Defective product may be returned FOR EXCHANGE ONLY, 30 days from time of receipt. 5) We will not assume responsibility for reimbursement or compensation in the event return packages are lost, stolen, or mishandled. 6) We reserve the right to refuse the return of any merchandise that does not meet the above return requirements according to our sole discretion. All items in the SALE section are final sale (no returns/exchanges). Items special/custom ordered, altered, or manufactured to your specifications cannot be accepted for refund, credit or exchange, so please be certain of the length and metal finishes you choose. If length ordered is too short, I will not "exchange" for a longer length, but suggest you purchase an extender RETURNS are to be mailed to: Olive Yew 4111 Rose Lake Dr., Suite H Charlotte, NC 28217 CLEANING is recommended to maintain your jewelry piece’s beauty. Wipe your chains carefully with a soft cloth to keep it clean and free of elements which oxidize. Do not over work the plated materials, as you can “wear off” the plating. I recommend using a non-abrasive cloth. My rose gold and gold chains are all filled, which means made from solid "rose gold or gold" and "filled" with other alloys. Filled chain can be worn like solid rose gold or gold because its outer surface is solid rose gold or gold. Filled chain is created by using heat and pressure to fuse a layer of rose gold or gold to copper, brass, or some other base metal. The bond produced is a permanent one, and wears like real gold. Many of our charms are plated, which means they have a heavy coating of rose gold, gold or sterling silver over hypo-allergenic brass or rhodium. It is possible for plated materials to wear off as it comes into contact with the wearer's skin and friction or tarnish. Therefore I do not recommend, and do not warranty your piece, if you sleep, swim, shower, or exercise in your jewelry. Follow us for updates and exclusive offers! Facebook: Instagram: @oliveyewjewels Twitter: Pinterest: http:// Thanks again for your purchase and have a wonderful day! Angela

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