Payment Policy

Payment for your item can be made through PayPal or personal check. If using Paypal please pay within 24 hours of your purchase and within 5 days if using check.

Shipping Policy

Shipping - All shipping will be via UPS, FedEx or USPS and most products will ship in approximately 3-7 business days from date of purchase. Undeliverable Packages - If a package is returned to our shop for any reason, there will be a charge to send the package again. UPS does charge a fee to return packages. This fee will be billed to the customer before the order is resent. Also, if an incorrect address is included on the order, there will be a $12.00 charge to cover the cost we incur from UPS. We do not make any money on this fee. This is what UPS charges to correct an address.

Refund & Exchange Policy

There are no refunds on custom or personalized items under any circumstance. No exceptions. Furthermore, all sales are final and an order cannot be cancelled once it is placed due to the custom nature of our products. Thank you for your understanding. If you receive a damaged or defective product, you have 15 days from the delivery date to report the damage. Must be reported by the original recipient. Reports of damage by a 3rd party will not be honored. After 15 days has passed, claims for damage will not be processed. Damaged items may be replaced or repaired at the sole discretion of OceanStateWoods.

Contact Information

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