Hi and welcome to my Ocean Girl Collection Shop! *All items are made by me & are all original works of art. *Items usual take anywhere between 1-3 business days to be process and ship out to you! ( unless you are making a large or multiple purchases, then you can expect them within 1-4 weeks but i will always let you know the realistic expected ship date. *If there orders ahead of you I will contact you once you make a purchase and let you know when to expect your item. * If you are concerned/confused about an item listed, please be sure to contact me BEFORE making a purchase and I will help to give you more info.
This shop accepts, credit cards, and payments made through paypal. In the case of Personal checks, items will be processed once payment has been recieved.
DOMESTIC SHIPPING I always ship with three combination in mind: the most inexpensive and the most secure, and the most reliable. Therefore USPS for me has alway the best option. 1#FIRST CLASS: works well for small packages, UNDER THE WEIGHT OF 1LB. and will Usually arrive within 3-4 days once shipped. EXCEPT DURING THE HOLIDAYS WHEN THE POST OFFICE TAKES CARE OF PRIORITY PACKAGES FIRST! So be sure to select priority when the holidays rolls around just to be sure you get your package wishing a timely manner. If your package WEIGH MORE THAN 1 LB- IT NEEDS TO BE SENT PRIORITY. This is especially true for large items or whole sale orders. There will be an option to upgrade based on weight. INTERNATIONAL SHIPPING****** At the moment international shipping is super expensive even for USPS and I have tried with no avail to keep the cost down, but just can't, even for the smallest of items. So I so not offer this service :(
Refund & Exchange Policy
I totally stand behind all my products Because I know you will just love them! But in case you were expecting something else than what you receive, you can: EXCHANGE: your item for a similar value product or UPGRADE : to other item by first contacting me, paying the difference in cost/shipping if needs be. *** A FULL REFUND: IF a wrong item was sent, or there is a defect in the workmanship. please sent the item back in the state in which it was received WITHIN 7 BUSINESS DAYS. CUSTOM ITEMS: NON- REFUNDABLE/NON-RETURNABLE Such as portraits, these items cannot be returned once you have them, as they were specifically made for you. I am always sure to contact you with the final product as proof before sending it off to you
If items are delayed in the mail. Please give it 10 extra days to get to you then we can start the process of locating/or replacing them. That being said, please make sure your address is updated, or that there is someone to receive your item, especially if you expect to be traveling. If after ten days and it has still not arrived, we will consider it lost. I will then replace it for you - We need however to agree to share the burden of the second shipping cost. Otherwise, i will give you a refund for the lost item (minus shipping).
If you need to reach me, please use the email below to do so , and I will respond within 24 hours. Otherwise 2-3 business days will be the longest wait period. firstname.lastname@example.org