Thanks for interesting our Tibetan ritual production. We hope this gives you peaceful mind and body.
(1) After payment confirmation, item will be shipped. (2) We follow the shipping address in your Invoice. (3) We are not responsible for items not received due to an incorrect address and contact number (4) Our standard method of shipping is using International Registered Mail like Skylogisticscargo from Nepal (5) For other express shipping service, please contact us before you submit your payment for further arrangement. (6) International standard shipping usually takes 4-5 working days to all countries. (7) Please be aware that some orders may be delayed at customs or bad weather condition, and this is out of our control. (8) We are also not responsible for custom charges, we declare the full value of all items on the customs form and mark it as gift. If you wish for us to not declare the full value of the item you need to let us know. GIFTS: I will happily mail any gift order directly to the recipient and include a personal handwritten message on your behalf. Leave your message clearly marked in the notes sections when you check out.
Refund & Exchange Policy
We are committed to providing our customers a exchange or full refund within five days of receiving your shipment. Please feel free to drop us a line to share your thoughts on the items we are selling, all comments welcomed. We guarantee our products and love to make people happy! (1) Please contact us within five days of receipt of item. (2) Refunds are for product only, shipping charges are non-refundable. (3) Return shipping costs are the responsibility of the customer. (4) Please send your returning item with registered mail to avoid unhappy situation. We will refund you as soon as I get the item in original condition (without washed, spoiled). *Pictures / Photos are requested for damages claim.