Newswanger Pen Company's Policies
Paypal accepted. For all custom orders, payment is required before beginning work.
Most small items will ship via USPS Small Flat Rate Box. If the item is made-to-order, shipping may take up to 3 weeks.
Refund & Exchange Policy
Returns will be accepted within 7 days if the item arrives damaged or is not to your liking. Buyer will pay for return shipping. Refund will be the total amount of cost plus shipping, issued upon receipt of the returned item. If the item is damaged due to shipping, the item will be replaced or refunded as needed.
Contact me via my contact form located at www.NewswangerPen.com/index/contact/