Nature's Comfort Herbs and Apothecary's Policies
Welcome to my shop. First and foremost, you are a customer from the moment you look at our items to the moment you receive them. We want you to be happy with your experience with us. I still carry the valuable belief that my customers must be happy at all times. Everything we do is freshly made. Most of our products contain herbal based oils, extracts or hydrosols. We believe that these plant based ingredients carry valuable properties that work the best when they're fresh. Plant properties come from a life force, the living cell. In order to get the most from them, please use your herbal products and do not store them away. Any of our water based products are preserved at 1%. This is because water will grow mold, fungus and bacteria. We use a preservative that does not penetrate into the blood system, yet offers the safest full spectrum protection. Many products are offered to be customized or made personally for you. We are happy to do this for anyone, but if you request an item to be free from preservatives after we recommend one, we will not guarantee that item in any way.
Payment is expected to be made and into our account before we ship your items. If you require a payment plan for a large order, simply send me a message to discuss the details. We accept any payments that are offered through Aftcra.
We ship with USPS M-F only. Weekends, holidays, and other occasions will often slow down shipping. We often ship Priority, and we always strive to give you the lowest price on shipping. Shipping overseas: We will ship overseas. We will need to know where the order is going and what you want so we can price out the shipping fee. If an item is lost or damaged in the mail... Please notify us as soon as possible. We will require photos of any damage. The claim will have to be made through USPS. Your order will be replaced immediately.
Refund & Exchange Policy
Due to the nature of our products, we do not take our items back. If you are unhappy with your purchase, please write to us within 3 days of receiving it. We will offer an exchange or credit for another item. Refunds are determined by the situation. We want to make you happy. Shipping fees are non-refundable, both national and international.
Welcome to my shop. Everything we do is freshly made. Most of our products contain herbal based oils, extracts or hydrosols. We believe that these plant based ingredients carry valuable properties that work the best when they're fresh. We recommend our items to be used as fresh as possible and to not store them for lengths of time. Like buying fresh from a bakery, when you buy fresh from an herbalist, the products are not meant to sit on a shelf for many months. Please be aware of shelf life on our products.
We are easy to contact. You may visit our website at www.naturescomfortsoap.com or email me at firstname.lastname@example.org