Nature Rocks's Policies
Greetings, and welcome to my shop! I hope you will find something here to inspire you. I will be adding new items on a regular basis and I hope you will visit often. Enjoy! :o)
Within the USA, I accept payments through Paypal or US Postal money order. Please contact me if you will be sending a money order. International customers can pay via Paypal. Payment is kindly requested to be received within 3 business days. Thank you! :o)
I can visit the post office Monday through Friday except on holidays. I will have your item(s) ready to ship within 2 days of receiving cleared payment. Domestic orders will be shipped via USPS First Class or Priority mail, depending on weight. All items will be carefully packaged, and insured against loss or damage. I will send you an email with tracking info. when I return from the post office. International buyers are responsible for any and all duties or customs fees. Orders will be carefully packaged and sent via USPS First Class Package Service. Delivery confirmation is a bit expensive for international orders, but can be included if you are interested. Please email me before making your purchase and I will check with the post office as to the current cost for this service.
Refund & Exchange Policy
Customer satisfaction is important to me and I am willing to do my part to make our transaction a pleasant one. However, returns will be accepted only if I have significantly misrepresented the item in my item description. To prevent any misunderstanding, I kindly ask that you contact me with any questions that you may have about an item before committing to purchase it. I will get back to you promptly and am always happy to answer any and all questions. If after receiving your item you find that it is not what you expected, please contact me as soon as possible, preferably within 3 days. The item must be returned undamaged and within 7 business days in order for a refund to be issued. Refund will be for the amount of the item only. Shipping charges will not be refunded. The buyer is responsible for return shipping costs. Please do not return an item without first contacting me. All domestic packages will be insured against loss or damage while in transit. If your item has been damaged in shipping, please contact me and we will file a claim with the postal service. Thank you! :o)
I can be reached via email at email@example.com. Thank you for your interest in my art. Have a great day! :o)