Natalie V Mason's Policies
Thanks for visiting! My goal is create unique items for you and your home that you will enjoy for years to come. Please note that some items may be made to order and will ship within 2-5 business days. If the item is not made to order, my goal is to ship within 1-2 business days after payment is received. Please message me if this is an urgent order; we can discuss setting up expedited shipping. International orders usually take 1-4 weeks to arrive though it may take longer due to customs.
Payment for all items is required in full at the time of purchase. Custom orders also require full pre-payment.
Purchases will be shipped via USPS First Class mail within 1-5 business days after payment has been received, depending upon whether or not the item is made to order. Custom orders may take longer. All items are made in the order placed, and if expedited shipping is requested I will do my best to accommodate! This of course will depend on demand at that time. FREE DELIVERY IN THE BEND, OREGON CITY LIMITS! An upgrade to Priority shipping and/or insurance is available upon request. Please let me know BEFORE you order if you'd like upgraded shipping or insurance so I can include this in the final cost. All orders marked DELIVERED by the USPS tracking information that are lost or stolen are not refundable. Please make sure your mailing address is safe! INTERNATIONAL SHIPPING International orders are expected to arrive 1-4 weeks after shipment. However, please allow up to 6-10 weeks for items to arrive as items can get stuck in customs. If you feel shipping is taking too long, feel free to contact us. Please contact me before ordering if you'd like to purchase insurance. To offer the best shipping rate I do not offer tracking information on international shipping. Insurance must be paid prior to shipment. I do not refund lost shipments unless we are insured and until the customer has filled out the necessary insurance forms. Insurance claims are processed after 45 days. All NON-US/INTERNATIONAL customers please note that all duties, taxes & customs fees assessed by your friendly customs agent are not the responsibility of The Tangled Path. Please be aware of the laws and fees associated with shopping abroad that your country deems applicable. We do NOT offer discounts to help offset these costs, nor will we modify the declared value of the merchandise in an effort to reduce the duties/fees. We appreciate your understanding with this!
Refund & Exchange Policy
If for some reason you are not satisfied with your purchase, please contact me within 14 days of purchase. I will accept a return of the item in its original condition less shipping expenses. I'm sorry, custom orders are non-returnable.