My Birthday Shirt Shop's Policies
CURRENT PRODUCTION TIME IS RUNNING APPROXIMATELY 1-2 WEEKS. PLEASE ALLOW 2-5 DAYS FOR SHIPPING TO MOST PLACES IN THE US. RUSH ORDERS I do accept rush orders when time permits on a limited basis. To be fair, I never delay my current customers' orders to accept rush requests. Rush orders are completed during evening or weekend hours. Please contact me *prior* to purchasing rush service to ensure I have the time to fit your order into my current work schedule. ORDER INSTRUCTIONS/CHANGES TO ORDERS I use shirt blanks that run true to size, however, it is always best to take the time to measure your child to ensure a good fit. I am happy to provide you with measurements of the shirts and bodysuits I currently have in stock. If measurements are not provided by you, I will go by standard children's size chart. Please be sure to give me all pertinent information at time of order. Any and all changes to a design must be discussed with me *prior* to purchase. On items to be personalized, please leave child's name in notes to seller during the checkout process. Double-check spelling of names for accuracy. For monograms, please give initials in the following order: first, last, middle. Once I have started your order, please understand it is too late to make changes. Some of my photos include props such as necklaces, bows etc., which are not included with purchase. RETURNS/EXCHANGES As all of my items are custom made and/or personalized, I do not accept returns as I have no way of reusing/reselling them. However, if I have made a mistake, please contact me upon receipt of order and rest assured I will certainly make it right! DELIVERY/SHIPPING Please allow approximately 2-5 days for shipping within the US. I cannot be responsible for delays in shipping after the products leave my hands. USPS does not guarantee delivery except on Express Mail, therefore I cannot. If ordering last minute, the customer is accepting responsibility that the product may not reach it's destination in time. I will always do my best to have items shipped in the time frame discussed or within my current make time. If you would like to upgrade shipping to Priority Mail, please purchase the Priority Mail upgrade listing in my shop. Looking for a special theme? I have thousands of designs. Please contact me and together we will design something special just for you! I'm very easy to work with! Ribbons, bows and flowers may vary slightly depending upon stock on hand, but will always coordinate perfectly with tutus and shirts. Fonts - On rare occasions I may make the call to change the font style shown to accommodate longer names or if I think the name on your order will look better in a different font. Payment: I accept payment via PayPal. I cannot begin on your item(s) until the funds are available to me. CARE INSTRUCTIONS: For best results, machine wash shirts (inside out) in cold water on delicate setting. Tumble dry on low or lay flat to dry. Iron inside out. If your shirt has vinyl applique, do not iron the vinyl. Tutus may be spot cleaned. Hang Dry. If tutu becomes wrinkled, simply hang it in a steamy bathroom for 10 - 15 minutes with bathroom door closed. The steam will release the wrinkles. Wrinkle Release spray also works well. Some of my items may contain small parts. As such, please supervise your child carefully as I cannot be held responsible for mishaps. Thank you for shopping with me!I appreciate your business. :)
I accept payment through PayPal.
Most Items are shipped via USPS First Class Mail. If you'd like to upgrade shipping to Priority Mail, there is an extra charge to do so. Priority Mail is not Rush service. It is just an upgrade from 1st class to Priority Mail.
Refund & Exchange Policy
As all of my items are custom made and/or personalized, I do not accept returns as I have no way of reusing/reselling them. However, if I have made a mistake, please contact me upon receipt of order and rest assured I will certainly make it right!
You can contact me anytime at email@example.com