All my items are hand knit by me. Items that are currently available are finished as pictured and will be shipped out immediately but I can also customize. A custom item can be finished in a few days (typically) and then shipped. I will keep you informed as to an estimated completion date, anything that comes up that will effect that date and when the item is ready to ship.
Once payment has been received your item will be shipped. Due to this quick turn around I cannot accept cancellations on orders after 24 hours. Custom orders can be cancelled with a full refund within 48 hours of ordering.
I ship all items USPS priority mail. Items arrive in 3 days, insured and with tracking and delivery confirmation.
Refund & Exchange Policy
Refunds or exchanges will only be done if an item is not what was pictured so please be sure to ask lots of questions if you are unsure.