Motown Millinery's Policies
Shipping Please be sure that if you are paying through PayPal, that your address on PayPal matches with your address on Aftcra to avoid any delays in shipping. We always ship to the address provided on the account details unless given different instructions when the order is placed. All shipping is done through USPS and the estimated delivery times are as follows: U.S.A.: Regular Parcel - 3-7 business days For international shipping, priority or regular, please contact for a specific rate for the item/s you are interested in purchasing. Items shipped outside of the United States only have a tracking number until they leave the US. Please be advised that international shipping can take anywhere from 2-6 weeks depending on your location. Please order well in advance of your event so that your order arrives in time. Motown Millinery is not responsible for customs taxes, VAT tax, and duty. We do not collect taxes for foreign governments. Please research this before ordering. Payment to Shipment Time Frame: Once your payment has been processed, we carefully package and ship your treasure to you within 1-2 business days. We do not ship on weekends or holidays. Shipments are processed Monday through Friday. If you have a special need for expedited shipment, please send us a message and we can assist you. Refunds and Exchanges All of our hair accessories come with a lifetime guarantee! If a product becomes damaged, return the item to us and we will repair or replace it. If the item is not repairable and we no longer have the materials needed to replace it, then you will receive an item of equal value of your choosing as a replacement item. If an item fails to be delivered within a reasonable amount of time, a full refund will be provided. It is imperative that you return items with a tracking number, as we are not responsible for returns lost in transit.
Refund & Exchange Policy