Introduction

The time I need to prepare an order for shipping varies. For details, see individual items.

Payment Policy

We accept payment via Paypal or through our Square credit card processing system over the phone or via email invoice.

Shipping Policy

North America: 1-3 business days Everywhere else: 1-2 weeks I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Refund & Exchange Policy

I gladly accept returns and exchanges Contact me within: 14 days of delivery Ship items back within: 30 days of delivery I don't accept cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged: *Custom or personalized orders* Because of the custom nature of these items, unless they arrive damaged or defective, I can't accept returns.

Other Policies

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Contact Information

We're open Monday - Friday 8:00am - 5:00pm. Please feel free to reach out to me directly at any time with questions or if you'd like to place a custom order. I can be reached personally during (and sometimes after) business hours at the following: Phone: 585.444.8282 Email: whatsup@monroelaserengraving.com

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