Payment Policy

Payment methods : Pay Pal and Credit Cards. Payment for custom pieces will need to be paid for in advance and is non refundable. Memento Bijoux by Kayla © All Rights Reserved. (All jewelry designs, information from this shop, including written text, photos are the property of Memento Bijoux and are protected under U.S. copyright laws. No portion of Memento Bijoux works or statements may be duplicated, reproduced or altered in any way without prior permission.)

Shipping Policy

Shipping: If your jewelry is made to order or a custom piece, please allow 10-14 days for shipping as it takes time to make your jewelry just for you. If you have jewelry that is already made, your jewelry will ship within 3-7 business days from the date of purchase. I do include tracking. International orders can take anywhere from (2) two to (8) eight weeks to arrive to the destination, this all depends on customs in each country. If you need faster shipping, insurance or more upgrades please email me and I'd be happy to help. Thank you again.

Refund & Exchange Policy

As a valued customer to me , your happiness with your jewelry is very important to me. For hygiene reasons...I do not accept returns for earrings. For all other jewelry......If you are not happy with your purchase , I accept refunds within 12 days . I'm sorry but I can't refund shipping on returns. The jewelry must be returned in the exact original brand new, unworn condition , in the original packaging.

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