Introduction

Custom and personalized orders: Work will not start until we have approved proofs for engraving. We will email the proof within 24-36 hours of purchase. Proofs will need to be approved within 5 days or we will print a copy of your proof(s) and will mail them to you via USPS First Class mail, expecting a response within 10 days of the mail date. The quicker you approve, the quicker we can get your order shipped to you.

Payment Policy

Custom and personalized orders: Due to high demand, we are not able to offer proofs for engraving PRIOR to your actual purchase.

Shipping Policy

Free shipping within the USA. We ship using DHL Express for orders outside the United States. We will ship your keepsake memory box within 28 days of the order date. If you need it sooner, please reach out to us.

Refund & Exchange Policy

We gladly accept returns, exchanges, and cancellations. Contact us within: 14 days of delivery Ship items back within: 30 days of delivery Request a cancellation within 2 days of purchase The following items can't be returned or exchanged - because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: Custom or personalized orders Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Other Policies

Custom and personalized orders: If you provide us with artwork to use for your engraving, you are warranting that you have unrestricted right and authority to use and distribute that artwork. By submitting a photo, you are certifying that you own the rights to the picture or have the proper authorization to use it.

Contact Information

Questions about your order? Please contact us at christy@madtreewoodcrafts.com

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