Lu's Creations's Policies
Welcome to Lu’s Creations, your source for unique and fun jewelry and knitted clothing that you won’t find elsewhere. Feel free to browse around the store and if you have any questions or would like to have something customized or custom made, please don't hesitate to ask!
Paypal is the only option available at this time. Please be advised that orders will not be processed until payment is received.
Shipping is FREE! Orders from within the US will be shipped via USPS First Class Mail. Alternate shipping methods (USPS Express Mail, Priority Mail, UPS or FedEX) can be arranged for additional charges, if you desire. Contact me for details before ordering as additional charges will apply.
Refund & Exchange Policy
Refunds and exchanges will be accepted on a case by case basis. Return postage to be paid by purchaser. I want you to be 100% satisfied with your items. If any item does not fit, please contact me first. Custom Orders are NOT eligible for Return, Exchange or Refund. Incorrect items or those with manufacturing defects/errors (including Custom Orders) will be replaced upon return and at no additional charge to the customer. Shipping and Handling charges are -non-refundable. Seller is not responsible for items damaged during installation or through misuse by the Buyer.
All items ship within 48 hours of receipt of payment during normal work days, unless I contact you to let you know otherwise.
You may contact me at: email@example.com with any questions or if you would like to request a custom piece.