LucyAnn Jewelry's Policies
Welcome to LucyAnn Jewelry. I want to make every part of your shopping experience as enjoyable as possible. I am constantly adding to my inventory to keep my customers happy with different options, and always giving the best customer service experience to my customers.
Payment through paypal and credit is accepted. No checks or money orders will be accepted. If there is a problem with payment, item will be re-listed and result in negative feedback.
I will normally ship promptly within 1-2 business days after payment has cleared unless otherwise stated (i.e. vacation etc). If you ever need a rush on an item, contact me and I will gladly work with you to make it happen! Items will be shipped using USPS First Class mail for U.S. residents. Customer is responsible for all customs fees/VAT.If you would like insurance, overnight, 2-day or some other form of shipping I'd be happy to help! Please contact me letting me know when you need the item or if you'd like insurance and I will let you know the pricing. I ship USPS Priority. I will ship internationally as well but customer will be responsible for all shipping, customs fees etc. If item is returned back to seller due to an address error, buyer will be notified once the item is returned back to seller. Buyer will be offered to reship the item to a corrected address at the buyer's expense. Seller will invoice buyer through Paypal for additional shipping charges.
Refund & Exchange Policy
Refunds will not be issued for shipping, a $2 fee will be deducted from returns to account for shipping when shipping is free. If items are lost or damaged in the shipping process, seller will make diligent arrangements with buyer to resolve loss, either by reshipping a similar item or refunding the buyer their money. ALL SALES ARE FINAL unless discussed with Seller.
I am always willing to work with any customer to provide the best customer service I can. All you have to do is ask if you need to know something.
You can email me with any questions, concerns or comments at any time! Please don't hesitate. LucyAnnJewelry@yahoo.com. No spam please.