Lovely Gems by Juva's Policies
All returns or exchanges require our authorization. You must notify us within 24 hours of delivery or pick~up in order to initiate a Return Authorization (RA). We do not accept returns on custom orders, promotion or clearance items. There is no restocking fee on any returns for credit or exchange. All items being returned for full refund and/or exchange must be undamaged, unused, in the original packaging and include all parts and paperwork. No credit or refund will be given on returns without a valid Return Authorization from Lovely Gems Inc.
All payments are processed safely and securely through PayPal. We accept all major credit cards and Paypal payments. You do not need a Paypal account to make a purchase. We can also send you a Paypal invoice through e-mail if you prefer that method.
Shipping is a flat $3.50 for all US domestic orders. I ship all my packages through USPS with delivery confirmation. Each item is carefully handmade so delivery times vary. Packages should arrive within 7-10 business days unless stated otherwise. International Orders are a flat $15.00. Package time varies country to country but usually arrives within 10-15 business days. Expedited shipping is available for certain items upon request. If you would like insurance or an upgrade in shipping, please contact us
Refund & Exchange Policy
We will exchange or refund merchandise in full minus shipping costs if returned in original packaging within 10 days of receipt. We are not responsible for packages with confirmation lost in the mail by the USPS. If you would like to purchase insurance for a package, let us know
*Due to the nature of natural materials like stones, the color and tone of the item you receive may vary darker or lighter from the pictures shown*