Laurel Arts's Policies
I am the creator and hold the patent on the Spirit Songs Wind Chimes, memorial wind chimes created with stoneware clay honoring those we love. I also have the copyright on the personalized Family Tree Wind Chimes, clay leaves with names, dates, and words imprinted on the leaves.
I accept PayPal as it allows for immediate payment, and hence a quicker delivery time. CREDIT & DEBIT CARDS Credit & Debit Cards Customers can pay through PayPal without establishing their own PayPal account. To pay by credit or debit card: 1) Select the desired item(s) for purchase 2) Click the “Add to Cart” button 3) Go to Checkout 4) Confirm Address 5) Choose PAYPAL as payment method 6) Choose Credit Card Payment and follow the directions to complete your purchase
I take special care in packaging my products to insure they arrive safely. I will gladly repair and/or replace any defective or damaged item. My shipping schedule is: Monday thru Saturday, the courier leaves my shop at 7:00 a.m., so all ready to ship orders received after that time will ship next day.
Refund & Exchange Policy
I do my best to post accurate and detailed images of my work and to provide thorough descriptions of size, materials, colors and textures. If for any reason you are not satisfied with your purchase, please contact me immediately (NLT 7 days after delivery). I request that any returns be made within 14 days of delivery. Returns must be negotiated through private message BEFORE item is shipped back. Refunds will be issued through the payment processor that was used on the original purchase, only after I receive the returned item in its original condition and suitable for resale. As the buyer, you would be responsible for all return shipping costs. I will not take returns on custom orders as they will not be able to be re-sold. If the order is cancelled during the creation process a cancellation fee will be charged appropriate to the expense and time spent on the order before the cancellation.