Lana De Baa's Policies
Home decor items and all my hand dyed/ hand painted yarn are one-of-a-kind items and a refund or exchange will be handled on an individual basis. Each order is different; each situation unique. Every yarn skein is one-of-a-kind and differences do occur. We'll always do our best to keep you happy and want you to come back again. Each stitch marker is handmade and carefully inspected before shipping. Knitting/ Crochet patterns are available via PDF, no refunds or exchanges for patterns are made.
PayPal is accepted (no account necessary, you can use a valid credit card). Payment must be paid-in-full at check out.
Shipping will occur 1-2 business days after payment; I use USPS First Class mail for all items unless it's a home decor item then USPS Priority Mail will be used.
Refund & Exchange Policy
In the event you order an item and for some reason you just don't like it when it arrives and there is no damage, is unused/ unopened, then I will certainly offer you an exchange for another item (does not apply to custom made to order items) at the same price or a refund. It must be returned to me in it's original packaging within 14 days after you receive it. You will be responsible for the return S&H fee. Knitting/ Crochet patterns - no refunds or exchanges.
Contact me via email at: firstname.lastname@example.org.