Kyi Yoo Jewelers's Policies
Welcome to Kyi Yoo Jewelers where you will find unique one of a kind handcrafted jewelry.
Item needs to be paid in full at the time of purchase. Using Paypal via Aftcra shopping cart. ***Custom orders require a 30% non refundable deposit to cover the cost of the materials***
In stock item(s) will be shipped by USPS within 2-3 days of payment confirmation. Unless the item is a custom order, then you will be informed of the lead time when the order is placed. Shipping insurance is included to cover the cost of the item.
Refund & Exchange Policy
Customer satisfaction is #1 priority for me! If you are not completely satisfied with your purchase for any reason. Please return the item in undamaged, and unused condition within 7 days of receipt of the item. We will either exchange the item for something comparable, or a refund will be provided for the purchase price of the item excluding shipping, , insurance, and a 7% restocking fee. If an item is lost or damaged during shipping for any reason, the buyer is responsible for contacting USPS for reimbursement. ***There are returns on custom orders*** Once the custom order is completed we will send detailed photos of the completed piece for final shipping approval.
If you see an existing item that you would like to have duplicated with others stones. just drop me a note. I will do my best to accommodate your desires.
Mark Ruzicka firstname.lastname@example.org