Knotty Arts's Policies
I make everything here by hand. Most of the tools involved are hand tools. If you aren't happy with the work let me know and I will make it right. If there is some defect in workmanship or production I am happy to repair or replace the item. Please contact me within 14 days of receipt if something needs to be repaired or replaced.
PayPal is accepted for everything. If you wish to pay by another method please contact me directly. In the case of custom work 50% is due before work is begun, with the balance before the item is shipped.
I ship by USPS unless requested by the customer. I do my best to charge only actual shipping plus a modest markup for time and packing materials. If you have any questions about shipping please feel free to contact me.
Refund & Exchange Policy
I offer full refunds for any product returned in as shipped condition. In the case of custom items only 50% of the cost is refundable. In all cases items requesting refunds must be returned before a refund is issued.