Knit Kritters's Policies
Thank you for taking some time to look around at my shop! :) I've been knitting for a good portion of my life, and I've been a geek for even longer. Figured I would combine my top two passions and see where it takes me. I am currently taking commissions! If you have an idea for anything you would like made, message me and we can work something out! :)
I accept Paypal and all major credit cards. :) All custom orders must be pre-paid. If you decide to cancel a custom item, there will be a collected fee of 40% of the original price. Orders for pre-made items may be canceled within 48 hours with no penalty, as long as they have not been shipped out yet.
Shipping worldwide :) If you are international, please contact me for a price. Pre-made Items will be shipped to the given address within 3 business days of payment. Simple custom items (such as plushies, hats, and scarves) will be shipped within 1-2 weeks. More complex items (such as sweaters and blankets) will be shipped out no later than 8 weeks from the time that payment is received. All items over $15 are shipped priority with insurance and tracking. All items under $15 are shipped first class, unless otherwise stated or upon request. Please contact me before purchase if you would like a shipping upgrade.
Refund & Exchange Policy
All sales are final. If there is an error on your item (loose stitches, missing pieces, coming undone, etc), do not touch it! Contact me immediately, and I will advise you with what to do. (You must contact me within 3 days of receiving the shipment for me to accept to fix the item.) You will not be charged for your item to be fixed. I will NOT pay for the return shipping, but I will pay to ship it back to you. If the item is lost in the mail, we will not refund or exchange.
Feel free to contact me any time for any reason here, on Etsy, or through email - KnitKritters@gmail.com