Katiedid Felt Play's Policies
Hello! I'm Katie, welcome to Katiedid Felt Play! At Katiedid Felt play my aim is to make well made soft and squishy feltie fun! I also aim to make your shopping experience first rate, so please if you have any questions or concerns contact me.
I accept all payments through PayPal. You do not need a PayPal account to pay with your credit card. Most of my products are made to order, so as soon as your payment has cleared I will begin your felties, and send them off! If you are having any problems or questions having to do with payment please message me. I am here to help.
I work hard to make sure your order gets to you as soon as I can. Most of my creations are made to order so expect 3-7 days for me to complete your order, along with the chosen shipping time. I ship with tracking, It adds piece of mind for you my customer, and for me. Need a rush order? Please message me, I can often accommodate these. My shipping and production times are conservative estimates, and I may have some orders already in stock.
Refund & Exchange Policy
If you are unhappy with your order for any reason please contact me within 5 days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case to case basis.
If you have any questions at all please message me at firstname.lastname@example.org