kRaft 'n' kReactions's Policies
Payment Detail and Order Cancellation Policy Payments must clear within 7 business days. If the payment doesn't clear, I will cancel the order If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Preferred Shipping Provider: USPS Priority Mail. We ship both in USA and International. Shipping occurs Monday – Saturday Payment must be cleared prior to shipping. No exceptions Product Turnaround: Products take an expected 2-4 days to create. Once they are created they will be shipped out. The entire process takes approximately 5-7 business days to deliver. However, some custom work may take up to 7 days to create which will bring the entire process about 7-10 business day for delivery. Rush Product Options: If you would like to receive any of my products sooner than the expected lead time period, please email me at [firstname.lastname@example.org]. Rush orders may require an additional shipping and handling fee.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 15 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating an exact copy may not be possible.
If you would like a special requested item, I’m up for the challenge! Please contact me by email at [email@example.com] with the product you are interested in recreating and the time frame you are looking to have this completed. I will get back to you with any questions or confirmation.
Got any questions or Comments Please feel free to shoot me an email me at [firstname.lastname@example.org]