Thank you for considering JW Custom Creations for your one-of-a-kind, wood burned gift. Please read through our Terms & Conditions/Shop Policies before placing orders. Thank you!

Payment Policy

Full payment is due at the time the order is placed, through PayPal. Prices will vary based on customization. Included customization options will be listed in item description; cost for additional customization options will be listed with item description.

Shipping Policy

COMPLETION TIME and SHIPPING Completion Time - Our store hopes to fulfill your order as quickly as possible. Our aim is for the process to take no more than 4 weeks from order to delivery. Correspondence time may vary, but we can guarantee a few things: The creation of any custom design will take NO LONGER than 7 business days. Any actual work on each custom piece will take NO LONGER than 14 business days. Shipping - We currently ship to U.S. only. Shipping costs will be listed with item description. All shipping will be done through USPS, and when possible will be flat rate priority shipping.

Refund & Exchange Policy

RETURNS, EXCHANGES, & REFUNDS Items that have been personalized with names and dates are not eligible for return/exchange. All return/exchange requests must be submitted in writing within 14 days of delivery. Return shipping is the responsibility of the client requesting return/exchange or refund. Refunds will be issued once the item has been returned. Items MUST be returned in original, unopened, packaging in order to receive full refund.

Other Policies

PRIVACY STATEMENT SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. SECTION 2 - CONSENT How do you get my consent? -When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. -If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. SECTION 4 - FACEBOOK Our store is hosted on They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Facebook’s data storage, databases and the general Facebook application. They store your data on a secure server behind a firewall. SECTION 5 - THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our shop’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. SECTION 6 - SECURITY We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies. SECTION 7 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. SECTION 8 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact Information

COMMUNICATION Once order is placed, client will be contacted via email to verify customization. These email exchanges will be considered contracted agreement. Email exchanges will be used to: verify client requests and gather information for customization/personalization; gain approval for all design elements; show final product.

Return to Store Contact JW Custom Creations