Jonathan Day Book Art's Policies
My goal is to give my customers my best, the fruit of forty years of practicing my craft. I communicate actively, respond quickly to inquiries, and I do my best to make purchasing one of my hand-made books a pleasant experience.
Books must be paid for, before I ship or make them. Payment can be made through the Aftcra store process, or through PayPal. I don't accept checks. I do custom work, usually a modification of one of the books already listed. Since the price is usually different from the listed price, for custom work, I will temporarily change the listed price, so that the customer can make their purchase of the custom book.
I ship via the US Postal Service, Priority Mail. They have proven themselves to the least expensive option, while making deliveries in a very timely fashion. I have shipped dozens of books all over the world, using the USPS, and the books have always arrived in good shape. Delivery time for the USPS is typically two to three days, within the continental US.
Refund & Exchange Policy
If a book is unsatisfactory to the customer in any way, it may be returned for full refund. I will cover shipping costs for the returned item, for returns within the US. For returns for refund outside the US, the customer and I will need to work something out.
I try to keep books in stock, but sometimes books need to be made to order. Books which are in stock will ship the day they are ordered, if the order arrives before noon PST, otherwise the next business day. If a book must be made to order, either because it is not in stock or because it is a custom book, I will email the customer when I get the order, with an estimated time to completion. I will notify the customer when the book is done and when it has shipped, with the expected arrival date.