Jewelry By Lady Emerald's Policies
Welcome to my small niche in the community of handcrafted jewelry. I make a variety of styles due to the diversity of our small little world. Have a cup of coffee and enjoy your visit. If you see something of interest and feel that perhaps a different color or length may be more intriguing drop me a line and I will get right back to you
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All items are insured and with tracking number to everywhere. I ship out in 1 to 3 business after payment clears. I offer flat rate of $4.06 per item (priority) and I do combine shipping up to four (4) items for the US and I will ship International orders based on actual shipping cost. International buyers are responsible for all duties and custom charges and any fees. So please, International buyers, check the shipping costs. Perhaps you can use a Global Shipping Service.
Refund & Exchange Policy
Returns I accept returns depending so please contact me first and lets talk. Returns and exchange details Lost packages takes about three months. You must fill out a never received form to start the process. Contact me for more info. I do refunds for damaged goods. Please contact me within three days after date damaged goods was received. Shipping will be paid by buyer (unless I am at fault) for the return. I am not responsible for any issues with the postal service. Contact me within: 3 days Ship items back within: 12 days if agreed upon return. Cancellations: The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Items on sale