Jen's Scraps's Policies
By purchasing, you are acknowledging that these coasters are individually made by hand and in no way will be perfect due to the nature of the natural stone, each coaster will be different. They are intended to have that rustic look/feel. These tiles are not always smooth and may be rough on the top, and part of the image missing where there may be holes in the stone. I do my best to position the image where it will show best.
PayPal and Credit Cards are accepted. Payment must be made at time of order.
Most Items will be shipped the day after the order is completed. Jen's Scraps ships via USPS priority mail on most things. Seller fees, PayPal fees, and any checkout fees may be included in shipping charges. *Please note that once I have shipped your package and it has been accepted by the post office, it is out of my hands. If there are delays please contact your local post office or USPS Customer Service. With the tracking number they will be able to help you locate and deliver your package.
Refund & Exchange Policy
No refunds, however if an item is damaged in route, contact Jen's Scraps within 1 day of the date of delivery and provide a photo of the damaged item for a replacement. We have a 5 hour cancellation policy. If your order has already been processed, we will be unable to cancel.
PROPERTY RIGHTS: Jen's Scraps reserves the right to reproduce custom made items. We also reserve the right to photograph all items we create and may use them at our discretion for advertising or as samples inside our listings. All photos of completed work are the property of Jen's Scraps and cannot be used without our permission.