Welcome to JamnJems! Please look around and feel free to contact me if you have questions or have a request for a new product. I will be adding new items often, so please favorite my shop if you like what you see!! Bracelets and Necklaces can be custom SIZED prior to purchase, just ask!

Payment Policy

All major credit cards and PayPal is my preferred payment method. Thank you!

Shipping Policy

Please read Shop announcement for current processing time. I ship Internationally!! Custom Fees Notice: Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. The Custom Fee are the responsibility of the buyer. Thank You!

Refund & Exchange Policy

We will replace or repair defective merchandise within 30 days. These are handcrafted pieces and small imperfections may not be considered defective. Please convo me with any concerns and I will do my best to come to a satisfactory solution. Refunds are not guaranteed and considered on a case by case basis. The Charms are WATER-RESISTANT but NOT WATERPROOF! Please remove before WASHING HANDS, showering or swimming! Do not use ANY chemicals to clean your charms! Conditions of returned items when applicable - Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Other Policies

Caring for your Jems The Charms are WATER-RESISTANT but NOT WATERPROOF! Please REMOVE before WASHING HANDS, showering or swimming! Wipe clean with a slightly damp cloth. DO NOT use any Chemicals to clean your charms. Polishing tips - JamnJems are handcrafted from quality Stainless Steel or Sterling Silver or Gold Plated findings that may require occasional gentle polishing when you first notice the finish starting to "dull". I suggest using an inexpensive Silver polishing cloth which are easily found in most home goods or grocery stores. Liability - JamnJems is not responsible for any sensitivities you may have while wearing our jewelry. We have not researched or verified the manufacturers claims that they do not contain Nickel, Lead or other allergens. Please note that any custom work I do may be added to my shop at my discretion. This means the items, including photos/images, names, dates or quotes may be photographed and listed.

Contact Information

PLEASE read ITEM DETAILS contained in each listing for ordering instructions before messaging me with a question. I do my best to answer questions within 48 hours. To avoid this delay, reading the listing and viewing all pics, will most likely answer any questions you may have. The items in my shop are not meant to be DIY. I custom make each piece by hand using the images you send me. Custom Photo Charms, Bracelets, Keychains and Pendants personalized using ANY Digital Image, Logo, etc. I can make just about anything! If you don't see exactly what you are looking for please Convo me! Promotional Items, Memorial Jewelry, Meeting Gifts, Incentive Rewards for Sales Consultants, Personalized Wedding Jewelry, Unique Christmas Gifts, Pet Photo Jewelry and more! On items not already listed with a Bulk pricing option, I offer a 10% -20% discount and flat rate shipping when 10 or more of the SAME ITEM are purchased together. Please request a custom order or Message me here on Etsy if you would like more information. Be sure to FAVORITE my Shop to be notified when new items are added.

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