Introduction

Thank you for coming to Gromit's shop! Every item you buy puts tea in his cup, thread in his sewing machine and felt in his craft closet, allowing him to continue to bring lovely products and happiness to you - his shoppers and followers. Each piece is handmade and unique, and every one of them has a little bit of Gromit in it! Enjoy!

Payment Policy

I currently accept Paypal payment only. Cancelled orders will be fully refunded, but only before the item has been shipped by the Postal Owls.

Shipping Policy

- I ship via USPS mail world wide, and most items go out First Class letter post in a stamped padded envelope with no tracking. If you would like tracking, please request so in your order. - World wide shipping costs are included for most items, though some items have an extra shipping charge for international orders and deliveries. Any additional shipping charges are listed on the order for your convenience! - All items are made to order, packaged by the customer service elves and shipped once per week on Wednesdays - weather and holiday schedule permitting. Gromit lives in California, so it takes: - 2-4 days after shipping to get most items on the West Coast - About 1 week for the Midwest or East Coast - 1-3 weeks for most international orders, with the usual being around 10 days. - Priority mail shipping is available - please email me for questions and pricing. - If your order hasn't arrived in 2 weeks for US or 4 weeks for international orders, please let Gromit know so we can get you taken care of. The postal service isn't perfect and occasionally things do vanish due to evil Postal Daleks. -Gromit is also happy to ship to a giftee! Just make sure to put a note to seller so that we are aware. Gromit will even put in a nice gift message instead of his usual thank-you note card! For CHRISTMAS delivery via USPS, shipping deadlines are as follows: - International orders by Sunday, December 7 - United States orders by Sunday, December 14 - United States Priority orders (extra charges apply) by Thursday, December 18 Note that the Postal Owls get very harried this time of year, and sometimes things vanish due to interception by the evil Postal Daleks. If you're really counting on that item to give as a gift, please order at least a week before these deadlines. Shipping hint: The more complete your address is, the faster you get your stuff. If you live in the US, put your zip+4 in your profile. When applicable, make sure you label whether that number on line 2 is an Apt, Unit, Suite, or whatever - AFTCRA doesn't do it for you!

Refund & Exchange Policy

Gromit wants you to be happy with your stuff! - Items damaged in shipping can be returned for re-engineering or re-creation at no charge. - Items lost in shipping will be replaced, unless there is tracking indicating it was delivered.

Other Policies

Gromit loves doing custom designs and commissioned pieces! Feel free to contact him with your ideas and he'll see what he can work out for you!

Contact Information

If you have any questions or concerns, please feel free to email Gromit at hunnyhomemadewithgromit@gmail.com and a customer service elf representative will be happy to help!

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