Hot Tor Studio's Policies
Welcome shoppers. My name is Gulsah, it means "Queen of Roses". I bend silver and gold all day long in my tiny but very efficient and busy studio, located in New Jersey. I have been designing, making and selling jewelry a few years now and I find inspiration almost everywhere. My favorite metals are bronze and silver. I occasionally add gold to the mix too. I love custom requests, so bring your ideas and let's make something together that you, your kids, and their kids wear some day. I have an eclectic but on the contemporary side style that includes lots of semi and precious gems. I love hunting gems all over the world, but I supply 100% of my metal and tools right here in United States of America, land we love. My materials are responsibly and ethically sourced. Thank you for supporting handmade in U.S.A. Together we grow strong. Love always - Gulsah
All credit cards and debit cards accepted through PayPal. No PayPal account necessary. All payments are due within 24 hrs. of purchase. When paid using PayPal, I will only hold your item for 48 hours, after that it will be re listed for sale. If you do not have or want a PayPal account follow these directions to pay through PayPal: --> How to use PayPal: You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Shipping is only $6 in the United States. I ship First Class mail, via the United States Post Office. Insurance and tracking will be included. I also add signature requirement on delivery. Other shipping options are available, just drop us a note of inquiry. INTERNATIONAL BUYERS PLEASE READ: There will be a flat shipping rate for all orders. Be aware that any additional tariffs, VATs, import fees, or similar, are the buyer's responsibility, upon the item's delivery. Also, shipping times can vary widely internationally. Delays are always possible. Seller is not responsible of tracking once your order leaves United Stated.
Refund & Exchange Policy
I take pride in my creations. Your satisfaction is important to me. I strive for the best customer service. Basically, I WANT YOU TO LOVE YOUR HANDMADE JEWELRY. 14-day return policy for items returned in original condition. Upon inspection of the returned merchandise, I will notify you on your refund. If the item is damaged and not in original state, your refund could be denied. Full refund will not include the shipping cost for international buyers. Return shipping costs are the responsibility of the buyer.
NO REFUNDS for Custom orders and custom sized rings: Through out the customer order process, I share the fabrication process with my customers and walk them through step by step to ensure that they are getting the design they want. I provide videos, photos and sometimes phone calls to discuss. Unfortunately, since these items are made after a specific design or only fit a specific size finger and certain design features applied to it I do not offer any refund for these since the customer was aware of what they are getting as they are involved with the design process. Ring stretching fee is $25 and all shipping costs belong to the sender/buyer. Rings can only be stretched quarter size up. Fabricated rings cannot be sized down once fabricated with gem stones as they have to be re-fabricated and re-ordered. Please send your correct ring size. Rings: confirm your ring size prior to ordering. It is a very difficult process and sometimes impossible to change the size of a ring once it is made. It is best if you can have your finger measured with a ring sizer. Most jewelers provide this service for free. However, if you are unable to do so, there are many complimentary ring sizers online that also work quite well. Here is a ring size you can download online: http://www.bluenile.com/find-ring-size.
Come see the behind the scenes from my studio on Facebook. Join my small community and watch the progress of your fine jewelry made, be part of my creative process, learn about upcoming new designs. www.facebook.com/GulsahMakes Also follow me on Instagram www.instagram.com/HotTorStudio ******* All designs are intellectual property of Hot Tor Studio by GB Design © - Fellow designers, please be respectful of the intellectual property laws and regulations. ******* Love & Peace - Gulsah