Payment Policy

HOOPLA accepts credit/debit card (processed through PayPal) payments for all orders. At this time I do not accept personal checks.

Shipping Policy

I ship all pieces going to both domestic and international addresses via the United States Postal Service. Please choose your delivery speed at checkout (First Class, Priority, etc.). Please note international buyers are responsible for any and all customs or other fees related to the shipping and delivery of your order. READY TO SHIP items ship within 3-5 business days. MADE TO ORDER pieces ship in 2-3 weeks. PET PORTRAITS currently have a 10-12 week turnaround time. Please get in touch if you have any questions! If you would like insurance, please let me know and I will create a listing for you to cover the additional fee (usually only a few dollars). Please be advised I CANNOT guarantee any delivery times- once your parcel leaves my hands it is at the mercy of the United States Postal Service. Timelines provided by the USPS are estimates ONLY unless specified otherwise depending on the shipping service you purchase.

Refund & Exchange Policy

I am hopeful your new embroidery art has found its forever home. If you are unhappy for any reason please contact me within three days of receiving your order. I want you to be satisfied; if you are not, let's chat! ALL SALES of CUSTOM ORDERS are FINAL. I work closely with my customers on custom orders so you should have an excellent idea of what your finished piece will look like.

Other Policies

Custom work must be PAID IN FULL before I begin embroidering. A $20 deposit must be received before I begin sketches for your project. This deposit will go toward the final price of your piece. The deposit is NON-REFUNDABLE if you decide against making the final purchase. A 50% deposit on some projects may be acceptable if we decide on this prior to me beginning the work. Please do not send me photos of another artist's work in hopes I will recreate it for you. I will kindly request that you get in touch with the original maker

Contact Information

Please get in touch at shophoopla@gmail.com with any questions!

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