I make each item with loving care. Most items are hand stitched and can be customized, personalized and made just for you. I also take ALL custom requests. If you'd like a doll from one of my patterns, just ask. I can also do requests for items that cannot be found in my shop. I will do what I can to accommodate all requests. Keep in mind that I do NOT do any copyrighted, trademarked or otherwise licensed items (that means no Disney, Hello Kitty, NFL, etc...) I design 98% of all my own items, and on the rare occasion that I use someone else's pattern, I will give credit in my listing. If items are MADE-TO-ORDER, please give me 3-5 business days to complete your plush. For patterns, I encourage you to sell your items. I would love a picture, or a link as I will share it on my FB page. I love helping other's succeed :D You can also edit the doll patterns to suit your needs, add new clothing, hair styles, use a different material. I hope my designs will inspire your own creations. The only thing I ask is NOT to sell my pattern as is :)
Payment must be made at the time of your order. I accept Paypal or Direct Checkout. I also accept Etsy gift cards. If you are ordering something CUSTOM. Payment MUST be made in advance. I will not start working on your item, until the purchase has been completed. Thank you for understanding. All MI residents will be assessed a 6% sales tax Ready made items may be cancelled (and full refund issued) after purchase, as long as you have NOT been sent a shipping notification. Once postage has been purchased, no cancellations are allowed, for a full refund. If you still wish to cancel your order after postage has been purchased, I will refund you the item price only (not shipping) There are NO cancellations on any CUSTOM orders. Thank you!
If your order is a gift going directly to the recipient, I will include a personal message card from you for no extra charge. If you would like this service, please let me know what you would like your gift to say in the "message to seller" during checkout. Items are shipped via USPS First Class Mail and the delivery time is 2-5 days. (International shipping can take a month or more ) I choose that service to offer you a better rate. All listings have their own ship time, please refer to the listing for times/days **IMPORTANT** Please note that with international shipping, you muct check your country's rules, regulations or polices on taxes, customs fees or C.O.D's when purchasing. YOU will be responsible for all extra fees imparted on you by your country's laws. Sorry for the inconvenience. Please verify the address in your account as that is where I will be shipping the item (unless you instruct otherwise
Refund & Exchange Policy
This policy applies to items that have been received by the buyer. Please see above for policy on cancellations. Refund for the full purchase amount (item plush shipping) is available provided the item was damaged during shipping. I will require either photo proof, or the item be returned to me (buyer pays return shipping) within 3 days after receipt of the item only (via delivery confirmation from USPS) - no exceptions. If a buyer fails to notify seller within 3 days of item delivery, all refunds are automatically void. If you wish to receive a refund because the item isn't to your liking, or you decided you just don't want it, that is acceptable, provided you pay the shipping to send the item back. I will refund you the full amount (item plush shipping, from me to you) once the item is returned to me in the same condition I sent it. The time limit for this type of refund is 7 days from receipt of the item (via delivery confirmation from USPS) NO Exchanges are accepted at this time. NO RETURNS ON DIGITAL ITEMS (PATTERNS), NO EXCEPTIONS!
Please remember that my items are hand stitched and are intended for show or gentle play. Most items are recommended for children ages 3 and up. Adult supervision and frequent inspection of all toys is strongly recommended. Heart Felt Plush is not liable if a child is injured because of misuse. All items are made in a smoke free, pet friendly home. I have 2 cats, but they are not allowed in my work space. If an item is misused, it will become torn or damaged. I do NOT recommend machine washing as it may damage the plush. Hand washing should be fine. I will not accept returns on items that were damaged because of misuse. Thanks for shopping! HeatherD