Hapa Girls's Policies
Welcome to Hapa Girls! My name is Elan and I am the artist/designer behind Hapa Girls. Everything you see in my shop has been designed and fabricated by me in my studio, ok it's really my garage! I love creating beautifully handcrafted pieces from copper, silver and sometimes brass. Craftsmanship is a top priority to me and hope you notice that in the pieces you purchase. WHO AM I So much to tell, so little space!! I am a MOM, a METALSMITH, a WOODWORKER, a DOMESTIC ENGINEER and most of all a DREAMER. I hope to add more as I continue to grow and experience new adventures. I feel very fortunate that I am able to share my work with all of you! SMALL DETAILS I have a BFA in 3D Metal and Design from California State Long Beach and am proud to say that I am doing something with my education and training, MADE TO ORDER ITEMS Most items in my shop are "MADE TO ORDER". Why you ask? With the rising cost of metals, particularly silver, it is most cost efficient for me to make an item when it is ordered. All of my designs are HANDMADE... On some occasions I will have more than 1 item on hand. Please convo me if you should ever need more than 1 item. CUSTOM ORDERS I love custom orders and will do my best to create your vision. If I am unable to make exactly what you want, I will be more than happy to help you find someone else who can accommodate your request. Back to Hapa Girls http://www.etsy.com/shop/Hapagirls Please ask questions about anything in my shop that you may want shorter or longer, bigger or smaller, shiny or matte, silver or oxidized, or even my red heat patina. PRESS May 2014 -- Bead Style Magazine June 2, 2009 ***** I had the pleasure of being asked to do an interview for handmadenews.org. Have a look - http://www.handmadenews.org/article/index.php?id=1059 June 24, 2009***** My Surfboard Dog Feeder is featured in CITY DOG Magazine! Summer 2009 issue www.citydogmagazine.com/ copyright © 2009-2017 Hapa Girls all rights reserved
Any orders placed must be paid in full prior to fabrication. I accept payment through Pay Pal. If payment is not received within 3 days I will cancel the order. ***CALIFORNIA RESIDENTS are subject to 8.0% Tax***** On custom orders - please see current fabrication time.
All orders placed will be shipped to the address on file with Pay Pal in order to be protected by Pay Pal. I ship orders throughout the week and sometimes on Saturday! I will send a notification when your item has been shipped. DOMESTIC ORDERS I ship all domestic orders through Pay Pal. Please make sure your shipping address is correct on your Pay Pal Account. I ship everything via USPS First Class mail (3-6 days) with a delivery confirmation. IF you would like to upgrade your shipping to Priority or Express, please let me know at time of purchase. USPS Priority automatically comes with insurance covered up to $100.00. INTERNATIONAL ORDERS Please visit this site for information on customs tax and added postal fees for UK customers: http://www.royalmail.com/personal/help-and-support/Ive-received-a-card-asking-for-a-payment International buyers are responsible for their country's customs tax. I will not mark items as gift nor change the values to accommodate a lower tax fee. FIRST class mail can NOT be tracked unless being shipped Express Mail. If you want to upgrade your order, please let me know. *****I can not be responsible for any lost or stolen packages. I ship all Domestic packages with a delivery confirmation, however this is never a guarantee that you have received your package.
Refund & Exchange Policy
If you are not happy with your order, I will work with any customer on a case to case basis. However, please let me know as soon as you receive the item and not 1 week later. I will be charging a 10% restocking fee on items returned such as made to order items, rings, pendants and bracelets. Etsy does not reimburse the fees I pay if I refund a customer. I can not return earrings do to sanitary reasons. CUSTOM AND MADE TO ORDER ITEMS such as rings made in your size are NON- REFUNDABLE. ➤Please make sure of your ring size. Adjustable rings are made to adjust within 1 whole US size. ➤Please note** on wire items such as cuff bracelets, bangles and earrings- If you constantly bend wires back and forth, they are bound to break. You will only need to open cuffs slightly to get them on and pinch them slightly to close them.
All of my work is designed by me and is original. I fabricated all items and photograph all of my own work. My work is not intended for re-sale or reproduction. I can not prevent others from copying my designs, However, as an Artist I would really appreciate the respect of other Artisans to not copy my work. ➤ I DO NOT wholesale any of my items, nor can you find my work anywhere else but on Etsy. Also, leaving feedback or emailing me once you have received your order is greatly appreciated. I am always excited to hear how you feel about your order! However, if you are not happy with your order, please contact me before leaving negative feedback. Hapa Girls is my Handmade Business and I put 110% into my work. ➤ PHOTOGRAPHS A note about photographs - I try to capture the true color of my items made. However, sometimes lighting can slightly change the appearance. All products are shot on Macro settings. Items usually appear bigger than the actual size. PLEASE read all measurements before purchasing. I also re-take photos as items are made to show the slight variations of the handmade process. *******C L E A N I N G your C O O P E R jewelry******* Copper is beautiful when polished but it may not always stay that way! All items I make in copper, brass or bronze are sealed with Protecta Clear by Everbrite. Please visit their website for more information. http://www.everbritecoatings.com/index2.html YES - Copper can turn your skin green....! However, everyone's body chemistry is different. Also, the green color is not harmful to your skin... Although all pieces are sealed and the product I use states it is anti-tarnish resistant, I would still HIGHLY recommend keeping your jewelry in a sealed baggie. ~~~~~USEFUL INFO~~~~~ You can remove tarnish on copper with ketchup and an old toothbrush. Wipe it clean and seal with a coating of clear nail polish. I personally clean copper with 0000 steel wool. Once wiped clean, seal it with a coat of clear nail polish. Thanks for visiting my shop! copyright © 2009-2017 Hapa Girls all rights reserved