Handmade By Batoul 's Policies
Please read all shop policies in detail before making a purchase. If you have any questions about them don't hesitate to ask! We love to help and are always willing to work with our customers!
Payment for an item in full is required before the item ships. We offer layaway options, but the item will not be shipped until all payments are made.
General shipping: We strive to ship orders within 1-3 business days We ship Monday-Saturday for best convenience of receiving your beautiful Jewelry or Prayer beads. Shipping Delays: Shipping delays do occur with USPS especially around Holidays or weather delays. . Please know once we drop the package off at the USPS it is out of our hands and we are not held responsible for any delays, loss of items, and items that are broken in transit. We are more than happy to help you with your purchase but the quickest way to get shipping questions answered is by going directly to the source and calling the USPS.
Refund & Exchange Policy
I don't accept returns but please contact me if you have any problems with your order. These items are handmade with love, a lot of patience and our time.
Message reply time: Our goal is to get every message answered within 24 hrs on weekdays. We work from 8am - 10pm each day so we strive to get your messages answered same day, even if it's late at night. However, my top priority is always getting orders out asap! I take weekends off to be with my family so I do not reply to messages on Saturday & Sunday.
Please note, if you follow these steps your gold filled jewelry will last a very long time and we are not responsible for any damage or wearing off of the gold. https://www.leaf.tv/articles/how-to-keep-gold-filled-jewelry-from-tarnishing/ ------ Taking Care of Your Sterling Silver Jewelry: Please read this link and follow the instructions when wearing your sterling silver jewelry. Please note, if you follow these steps your sterling silver jewelry will last a very long time and we are not responsible for any tarnishing and wear and tear. https://www.janvierjewelers.com/best-ways-take-care-sterling-silver-jewelry. If you need any assistance please contact me via Aftcra.