Pandora's Box's Policies
Most of our products need to be made, only a small number of finished products. If you want to buy, we need time to make it. After your payment, we will send it in 7-10 days.
HOW MUCH DOES SHIPPING COST? Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs. --- WHERE DO WE DELIVER? We provide worldwide shipping. --- CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES? We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately. --- DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES? Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. --- WILL I BE CHARGED VAT TAXES? Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
Refund & Exchange Policy
RETURN Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In general, we do not accept return of handmade items unless there is a major quality problem or the wrong style. If you want to return, please do not send your purchase back directly without contacting us. There are certain situations where only partial refunds are granted (if applicable): - Any item not in its original condition is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery ---- REFUNDS (IF APPLICABLE) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. ---- LATE OR MISSING REFUNDS (IF APPLICABLE) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.