Great Lakes Reclaimed's Policies
Welcome to our aftcra site...and thanks for dropping by Great Lakes Reclaimed... Many of our items are distressed and antiqued for an aged, vintage finish. All are hand cut, left in their natural state or hand painted or stained. On occasion we will leave the nails in place but in most cases finish screws with glue will be used to secure a piece. No two are exactly alike. Some will be lighter in color and others will be darker in color. Please read each item description carefully and convo with me if you have any questions about a particular piece or you want a unit to be darker or lighter in color. We can hand select the wood to accommodate a need to match a room or other furniture. BUT you must communicate that within 24 hours of the time of purchase. We have a lot of wood we sort thru on a daily basis and use what comes across the shop tables to build the units. Unless there is specific request for color and/or texture we will build your unit by random selection of the material on hand. Please understand we will try and match the color and textures as close as possible but reclaimed wood does take on a life of its own due to exposure to nature over a long period of time. SHIPPING / We ship via USPS, UPS ground and FedEx Home Delivery. The shipping cost of your order includes the materials and labor (boxes, bubble wrap, handling) to prepare the unit to ship. Please do not be alarmed if the shipping label appears less than what you paid. We have built into it the handling of your order which is not reflected on the shipping label. Thanks for understanding. Please convo about custom order shipping prior to purchase. It will be based on the lead times of the shop. Generally 4-6 weeks. Please read each item description carefully. If you need something shipped sooner or via a faster method (Next Day Air), please convo with me regarding your requirements prior to purchasing. For shipping outside the US, please convo with me for a shipping quote. Many of our items are large and heavy, so shipping will vary based on location! Any customs fees/duties are the responsibility of the buyer. Your package will be shipped to the address on your aftcra receipt unless otherwise noted. RETURNS / All of our items are 100% satisfaction guaranteed. If for any reason you are not completely satisfied with your order upon receiving it, we will gladly refund the purchase price only, not the shipping. The buyer is responsible for return shipping unless the item is damaged. (must contact me within 7 days from receipt for refund). Refunds are issued after we receive and inspect the item.
Refund & Exchange Policy