Gradient Design's Policies
::ABOUT MY WORK:: -All seams are serged. -I do not use storebought patterns. I make my own! -Eco-friendly. All materials are upcycled, vintage, reclaimed, thrifted, deadstock, remnants or locally sourced. -I do not use animal-derived products in my work. -Allergy info:I don't smoke, but I do have cats. That being said I won't send anything covered in fur. -Additional note: On very rare occasions a thrift shop find can reek of cigarette smoke. I hate this as much as you do, and I will work hard to get rid of the smell. Pungent materials are no fun to work with! -All reconstructed tops are made from licensed tees-I NEVER screenprint or stencil logos. I keep it legal :) ::PAYMENT:: -At this time, I ONLY accept PayPal. -Payment is due within 5 days of purchase. After this time I will cancel the transaction and leave negative feedback. -If you need to cancel your purchase for any reason, let me know right away. ::SHIPPING:: -I ship via USPS. -I get delivery confirmation for your package(s) unless it is unavailable for the selected shipping method. -I offer insurance, if available. -I ship WORLDWIDE. I can fit smaller items in a Priority Mail flat rate envelope. For large/bulky/multiple items please convo me for shipping quotes. -Do NOT ask me to mark items as gifts with low value. I will never do this. It is illegal. -You are responsible for any customs fees. ::REFUNDS:: -If I've sent something that is unusable or unwearable (unwearable in terms of workmanship, not personal taste), I accept returns. Just contact me within 7 days of receipt of item and I will refund the cost of the item. Buyer pays for return shipping. -If you bought an item and I've sent you the wrong one, please let me know right away! Contact me within 48 hours of receipt of item and I will ship the correct one. -I do not accept "I guess I didn't want this after all" or "I changed my mind" as valid return reasons EVER. I work very hard to make all photos and descriptions as accurate as possible to make sure you know what you're buying. -I do not accept returns because "it's too small/large". I always include accurate measurements. -After the item is shipped, I am not responsible for lost or damaged packages.
Refund & Exchange Policy