Gracie Designs's Policies
Welcome Welcome to my shop!! If you are interested in Wholesale, please visit my website http://shopgraciedesigns.com and 'contact' me there for my terms. All Wisconsin Residents WILL BE CHARGED SALES TAX on all items purchased. PayPal does the math for us!! Payment At this time, I accept PayPal, Visa, Mastercard, Discover and American Express as forms of payment. Shipping I ship on Monday, Wednesday and Friday. Your order will be shipped within 5 business days from the date of purchase, unless otherwise mentioned in the listing. I send all items First Class. There is Delivery Confirmation within the United States. If you don't receive your package, send me a message and I'll send you the tracking number. Please make sure your PayPal address matches your aftcra.com address. I am not responsible for errors in the shipping address provided by the buyer. Refunds and Exchanges If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt. Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item. Please note: Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that includes delivery confirmation. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
Refund & Exchange Policy