<b>Refunds and exchanges</b> Each item is designed and made by me or a family member right here in Minnesota, USA. If you are unhappy with anything you have purchased from my shop please contact me to resolve the issue. Items in good condition may be returned for a refund within 5 days of receipt of your order. Please let me know that you will be returning an item so I can be on the lookout for it's safe return. Refunds will be processed as soon as I have the item back and have determined that it is still in good condition. Please ready my listings carefully! If you choose the wrong size and need to exchange an item you will be responsible to all additional shipping fees. Exchanges can take two weeks or more so please read the sizing info carefully! My first responsibility to to get the correct item out ASAP to new orders. Exchanges are NOT my first priority. (If I make a mistake on your order I will replace the item as quickly as I can.) ONLY ITEMS IN ORIGINAL CONDITION WILL BE EXCHANGED. I CANNOT ACCEPT ITEMS THAT HAVE BEEN WASHED AND DRIED. I ship Monday through Friday using USPS First Class or Priority Mail. I do ship internationally. <b>SHIPPING PRICES</b> In both January 2012 and 2013 the United States Postal Service (USPS) increased their rates across the board, including a marked increase in international shipping ratesÃ¢â¬âas much as 27% for most countries outside North America. I apologize for any inconvenience these price increases may cause. But after extensive research, USPS is still the most cost effective shipper domestically and abroadÃ¢â¬âoften less than half the costs of other shippers on domestic orders, and less than a quarter of the cost of available international options. Even so, there is a possibility I may not be able to tell you anything about your international package once it leaves our hands! The USPS simply does not guarantee any tracking info will be available. <b>INTERNATIONAL NOTES</b> Effective March 13: After numerous customer requests, we have rolled back our international shipping to use USPS Flat Rate Priority and USPS First Class International. This saves you LOTS of money, but it definitely means less specific tracking information. Again, please know that USPS does not give lots of transparency to shipments once they leave the United States. We still don't know exactly what happens when/if a pack gets handed off to whatever local mail organization deals with material on the other end. Policies in your nation are subject to change without notice to or from me: I don't make your laws and can't explain why you may or may not have to pay duties or taxes! <b>DUTIES</b> UK Customs The UK Border Agency and Royal Mail appears to add some duties onto orders. They attach a label onto our packages that reads "Goods purchased & imported into the EU with a value over ÃÂ£18 (for VAT purposes, and over ÃÂ£135 (for import duty purposes), or goods imported from one private person to another private person as a gift with a value over ÃÂ£40, are subject to Customs charges. These reliefs do not extend to Excise goods e.g. tobacco products & alcohol. Queries about Customs charges are to be made in writing to the above address or by telephoning 0207 239 2449 quoting the above charge number and date. Retain outer wrappings & documents, they may help to resolve your enquiry. Queries about contents or handling fees should be referred to Royal Mail International Tel: 08457 740 740. THIS PACKAGE CANNOT BE DELIVERED UNTIL THE CHARGES ARE PAID" It appears the Royal Mail charges an "International Handling fee" of ÃÂ£8.00 I don't know how much the VAT is but it probably varies based on the value of the item. The label we use is a CN 22 Customs Declaration FormÃ¢â¬âit says Contents: X merchandise and then a detailed description of the product with the value in $USD. I don't know for sure, but based on the label from the Royal Mail, it looks like the ONLY way to not pay a UK VAT or handling fee is if it is a GIFT valued at less than ÃÂ£40 or if the package is worth less than ÃÂ£18 (At current exchanges, ÃÂ£18 = $29 and ÃÂ£40 = $64). I don't know a lot about UK import law and I am NOT a lawyer. So this is NOT legal advice(!!) According to Her Majesty's Revenue & Customs website (www.hmrc.gov.uk/customs/post/buying.htm#4) we cannot legally mark items as a gift if you bought them and we are shipping them TO you. IF you bought them and had them shipped to someone else, such as an address other than your own, we can mark them as gifts. This is all stuff that's imposed by the UK's government, and I don't have a ton of experience with that for obvious reasons. The last time we made a big stink about your tax system was 240 years ago, and our two peoples haven't talked about it much since. ******************* CANADIAN Customs I called the Border Information Service (www.cbsa-asfc.gc.ca/trade-commerce/tariff-tarif/menu-eng.html) and asked about customs. For 100% confirmation on potential duties, you would want to walk down to your local post and ask. Because our supplier is a US supplier the NAFTA agreement considers our goods to have been made in the US, so import duties won't apply. CBSA takes the value of a good, converts it to Canadian dollars and charges the following taxes: + 5% General Service Tax of Canada, + Provincial Sales Tax (varies by province from 0% in Alberta to 10.5% on Prince Edward Island) Then Canada Post adds an $8.50CAD handling fee. You will likely pay at least $5-10 in taxes and handling fees imposed by Canadian agencies. This charge is separate from what I charge you for shipping and is charged at the point of service, NOT by me. ******************* AUSTRALIAN CUSTOMS According to Australian Customs and Border Protection Services (http://www.customs.gov.au/site/page5653.asp#ImportingGoodsByInternationalMail) import of goods valued Ã¢â°Â¤ A$1000 are charged no duties when mailed to Australia. The good people at Australia Post suggest that the Customs & Border Protection policies are subject to change, so you may need to double check that website to know if the $1000-value duty free policy is still in place. According to Australia Post (phone number: 13 7678, or internationally +61 3 8847 9045) you shouldn't have to pay additional delivery fees when the parcel(s) arrive. Additional questions about Australian import policies can be found at http://www.customs.gov.au/site/importingGoodsByPostFaq.asp#WhocanIcallforgeneralinformationaboutimportinggoods I will try to update my international shipping information as I get more information from other countries. Here's what I mean by less expensive: if shipping to the United Kingdom by USPS priority, it's $36 + your nation's dutiesÃ¢â¬âduties payable to your government at your end. By UPS the cost for a single hoodie was $132. For Federal Express it was $75, and if we did FedEx with the duties pre-paid the last quote we got was $146. This is why we continue to use USPS.
Refund & Exchange Policy