Flowerleaf Studio's Policies
Hello everyone! Thank you so much for visiting this shop of mine. Please feel free to convo me if you need any extra info about any concerns you may have. I want this to be an excellent shopping experience for you, so do not hesitate to send me a message! http://www.etsy.com/conversations/new?with=Flowerleaf So have fun looking through this shop and let me know if you would like something similar to a piece you see that is already listed. I would be very happy to make a custom order for you! Thanks again for stopping by and come back soon! :-) ----- For those who have an Allergy to metals that contain Nickel ---- Want something in my shop, but you need NICKEL FREE metal components in your piece? Convo me and I can order the pieces and set up a custom listing just for you. I want you to be able to purchase from my shop, so please don't hesitate to contact me. It will take anywhere from 1-2 weeks for me to order the correct materials, so please keep that in mind. :-D ********
***Please double check to make sure that your Paypal shipping address is up to date so orders will not be delayed, for that is never fun! :-O! In the event of Non-payment, I will try and contact you with a friendly reminder. If I do not hear back from you and do not receive payment within 48 hours, the item will be re-listed, and I will have to contact Aftcra admin. to report a Non-payment, which I don't really like doing. So please take note that once you place an order, you have that allotted time to make your payment.
~ Shipping for U.S. Customers ~ I will be using USPS First-Class Shipping with tracking number, usually ships within 3-5 days after payment. I insure all packages up to $200.00 in value. ~ International Shipping ~ USPS priority or first class international. Contact me before purchase if you would like a tracking number. I usually ship items ordered within 3-5 days after payment. Let me know you would like insurance by leaving me a 'message to seller' note along with your order. I have no problem sending you an additional invoice through PayPal. *Buyers are responsible for all customs, charges, taxes, duties, & fees* ~~~ ~ Packaging ~ I ship each piece ordered in a natural brown kraft paper box all ready to go as a gift, so if you are not wanting it gift-wrapped, send me a 'message to seller' note along with your purchase telling me that you do not need it to be gift-wrapped. I also give the option of an organza gift pouch for more speedy shipping (ideal for INTERNATIONAL CUSTOMERS) so please either convo me before placing an order, or leave me 'message to seller' note along with your order if you would like the latter packaging method. ***All orders will be shipped in poly mailers and U-Line boxes depending on amount of products ordered***
Refund & Exchange Policy
Returns and exchanges: If for whatever reason you are unhappy with your purchase, please contact me within 7 days and I will gladly issue you a refund once the item(s) have returned back to me safely. Refunds for custom orders are given on a case-by case basis. Please return items back to me packaged as securely as possible. Shipping costs for returning the item(s) are at the buyer's expense. No refunds/returns are accepted after 60 days.