Payment Policy

Feather and Snail accepts Paypal as a payment method. Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order. If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.

Shipping Policy

Items are shipped within two days of payment clearing via USPS First-Class or Priority Mail to addresses in the United States. Preferred Shipping Provider: USPS Priority Mail. We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions

Refund & Exchange Policy

Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.

Contact Information

Please email us at featherandsnail@gmail.com with any questions!

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