Feather and Snail's Policies
Feather and Snail accepts Paypal as a payment method. Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order. If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Items are shipped within two days of payment clearing via USPS First-Class or Priority Mail to addresses in the United States. Preferred Shipping Provider: USPS Priority Mail. We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Please email us at email@example.com with any questions!