Eureka Robey Jewelry's Policies
Welcome to Eureka Robey Jewelry ! Our Jewelry Store is committed to offering you a friendly service as well as handmade jewelries with reasonable price. Please know before buying that all of my jewelries are hand made.
Payment can be made via Paypal.
I only ship within United States for free. Payment must be cleared prior to shipping. Please allow 2-3 business days for your item to be packed and shipped. We do our best to get things out sooner but have this processing time in case of any unexpected delays on our end. You will receive an email from firstname.lastname@example.org notifying you that your product has shipped along with the tracking number.
Refund & Exchange Policy
Eureka Robey Jewelry uses special care making and handling each piece and cannot be responsible for any damage that may occur. Any jewelry that has been altered or worn is not eligible for return or exchange since it is no longer new. If anything happens to your item upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be assure that this error in fact happened in transit. If you have further concerns please reach out and I will do my best to help, but please understand the transit mistakes and technicalities are not my responsibility. If you are returning due to damage you can only receive a duplicate of your previous order. Please note we send out returns/exchanges 7 business days after receiving the original pair. Please email for return address. When returning, jewelry item must be returned in proper protective packaging. Any items that arrived damaged will not be refunded. If they need to be remade the customer will be liable to pay the full price for another same piece. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Polymer clay is very durable and even bendable but please do not bend your polymer clay jewelry forcefully as they may snap, if for some reason you break your earrings accidentally please contact me via email @ email@example.com.I will check what I can do Please ORDERS CANNOT BE CANCELED AFTER PURCHASE.
Send me an email to firstname.lastname@example.org , I will respond within 1-2 business days. Thank you!