Payment Policy

Payments must clear within 7 business days. If payment doesn’t clear, I reserve the right to cancel the order. If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.

Shipping Policy

My preferred shipping provider is USPS priority mail. Depending on where its shipped within the US it may take anywhere between 2-6 business days. Custom orders take an expected 7 days to create. Once they are created they will be shipped out. The entire process takes approximately 10-12 business days. Rush Order Options: If you would like to receive any of my products sooner than the 10-12 day lead time period, please email me at designsbysang@gmail.com. Rush orders cannot be guaranteed, but depending on current work load and material availability, I will see what I can accommodate. Please note that all my jewelry pieces are one of a kind but if you would like an item that’s already been done, I would be happy to create it for you. Please contact me by email at designsbysang@gmail.com with the product you are interested in recreating and the timeframe you are looking to have this completed. I will get back to you with any questions or confirmation.

Refund & Exchange Policy

If for some reason you are not happy with your purchase, please notify me immediately. The item must be returned or exchanged within 7 days of receipt of purchase. The item must be in its original condition and in the original packaging. Please e-mail me first before returning an item. If you need an exchange I’ll be happy to do so with an item of your choice from my shop for equal or lesser value. Shipping fees are nonrefundable. In the unlikely event that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. Please notify me immediately via e-mail before returning the damaged piece. Please return the damaged piece within 7 days of receipt of purchase. If you need me to fix the original piece I’ll do so for free minus the shipping cost. I will also need the time to finish the project and send you the finished piece. I’ll communicate the time I’ll need once I know the extent of damage.

Other Policies

Please note that the colors shown online can vary slightly from the actual piece. This can be due to a number of reasons like photography, lighting, screen pixilation. I source most of my raw materials from the US but there are some which are sourced from China and India. Please store all the jewelry in the box it comes in or keep them wrapped in either muslin or cotton to preserve its color. If you are allergic to any metals other than pure silver and gold then please exercise caution when you buy my jewelry. Most of my pieces are either nickel plated or copper plated.

Contact Information

For feedback, complaints, or any other custom orders please contact me at designsbysang@gmail.com

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