Introduction

We are proud to be an boutique beauty brand. This enables us to respond quickly to the newest released active ingredients and incorporate them into the custom formulas and products we produce. This way, our customers are receiving the most up to date products to help prevent premature skin aging, solve skin care issues, and keep skin healthy and radiant. You will never find mineral oil, petroleum, petrolatum, sulfates, (sodium lauryl sulfate or sodium laureth sulfate), parabens, phthalates, artificial dyes or coloring, cheap fillers, or harsh chemicals in any of our products, and they are cruelty free. We take the health and wellness of your skin seriously, and our holistic products are designed to nourish, and nurture your skin.

Payment Policy

We accept Pay Pal. ► If ordering more than item, or shipping to zones closest to us, a shipping overage may be incurred. Not to worry - we always REFUND EXCESS SHIPPING above our minimum, and issue a credit to your method of payment. ► If you are paying with Pay Pal, you do NOT need a Pay Pal account to purchase using your credit or debit card. ► If you have any questions about your order or our products, you may also reach us at: 585-364-1777. (Eastern Standard Time) ► If an order is cancelled prior to packaging and shipment, a refund may be requested. However, payment fees we incur from the payment processor on behalf of the sale, will be deducted from the refund amount. We will not incur fees due to a customer changing their mind. Therefore, please be certain of your order before placing it.

Shipping Policy

► If ordering more than item, a shipping overage may be incurred. Not to worry - we always refund excess shipping above our minimum, and issue a credit to your method of payment. ► The shipping fees shown are for items shipping within the United States. For all other countries, please send a convo with what you would like to purchase and a private listing will be put up for you, which will include shipping to your country. After your approval of course. ► Most orders will ship via USPS Priority Mail, or First Class Mail (depending on weight). ► A delivery confirmation and tracking number is included with Priority Mail shipments. ► Orders usually ship within three to five days, if not earlier. For multiple item purchases, or custom formulations or sizes, please allow extra time, as products are made fresh for you. ► In the rare event an item arrives damaged from shipment, we must be notified immediately, so we can rectify the situation. --- Foreign Countries & International Shipping --- ► Some countries charge a VAT tax or duties on items ordered from outside their country. If you are unsure of these charges ahead of time, please check with your local government office or postal service. Import fees, duties, or VAT taxes are the responsibility of the buyer. Please be aware of these procedures for your foreign customs department, as essensu is not responsible for fees incurred as a result of customs inspection. If your package remains unclaimed, and is returned to us due to non-payment of said fees by your postal service or customs, no refund will be issued for shipping or transaction charges.

Refund & Exchange Policy

► If ordering more than item, a shipping overage may be incurred. Not to worry - we always refund excess shipping above our minimum, and issue a credit to your method of payment. ---ORDER CANCELLATION--- If an order is cancelled prior to packaging and shipment, a refund may be requested. However, payment fees we incur from the payment processor on behalf of the sale, will be deducted from the refund amount. We will not incur fees due to a customer changing their mind. Therefore, please be certain of your order before placing it. ► Due to the personal nature of skin care products and hygiene laws, we do not accept returns or make exchanges. All sales must be final. ► If you have skin sensitivities and/or any allergies, please read the listed ingredients prior to purchasing. We are not to be held responsible for an allergic reaction, skin sensitivity, and/or irritation you may incur from known, or unknown allergens. ► Shipping and payment fees will not be refunded, if at our discretion we agree to a store credit, due to customer error, after order has been received. ► Refunds for delivered purchases, or purchases en route, will not be issued. Refunds will not be issued due to a customer changing their minds, ordering the wrong size product, not liking the scent ordered, supplying an incorrect shipping address, etc. If we should agree to any sort of compensation, it will be for store credit only, less shipping and transaction fees we paid on behalf of the sale. Please do not send back any products you have changed your mind on, and ask for a refund. A refund will not be issued, as all sales are final. This is the due to the personal nature of skin care products and hygiene laws. Packages sent back to us will not be returned, unless customer pays the return fees. Customer satisfaction is of utmost importance to us, and we take great pride in delivering quality products. However, it is up to the buyer to be sure of scent preferences, size, product ingredients, etc. before purchasing. Due to the handmade nature of our products, slight variations in color, scent, and/or form are expected, and are not considered product flaws. ► If you are unsure of a scent, please ask us to send you a scent sample, which is called a "sniffy" before committing to a full sized product. ► Custom orders may not be returned. All custom orders are a final sale. ► If you receive faulty, damaged or incorrect merchandise, please notify us immediately, so we can correct any errors, have the damaged inspected by the postal service, so we may have a mutually beneficial transaction outcome.

Other Policies

Soaps/Bath & Body Products: Our bath & body products and soaps are for external use only. If any skin irritation develops, discontinue use. ESSENSU™ is not responsible for any injury incurred by use or misuse of any of our products. Although our products are formulated from garden fresh botanicals, ocean minerals and other natural materials, allergic reaction or skin sensitivity is possible. Therefore, please be aware of all ingredients lists. We do use some nut oils. If you have any allergy to any ingredient please take that into consideration. Many oils can be substituted for others. If you would like a product with an alternate oil, please let us know. We are happy to customize. If you experience any discomfort or abnormal reaction, discontinue use. Home Fragrance Oils/Products: ESSENSU™ is not responsible for damage or injury due to lack of care or attention when using our home fragrance products. These oils and products are not for human consumption. Avoid contact with skin, eyes or open flame. If oils or sprays come in contact with furniture, fabric or plastic, damage may occur. We are resolved from liability due to misuse or non-compliance of our published policies and warnings. It is the buyer's responsibility to use the products as intended and with care. Your purchase from ESSENSU™ signifies your acceptance of the aforementioned information and policies.

Contact Information

Where Are We Located? essensu holistic skincare Canal Works 1000 Turk Hill Rd., Suite 236 Fairport, NY 14450 Telephone: 585-364-1777 (Eastern Standard Time) Wholesale availability: Wholesale is available for most of our products to qualified business meeting our minimum order requirements. Please inquire for more information.

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