Emma Klingbeil's Policies
Payment: I accept Paypal, personal checks and money orders. I ship everything after receipt of payment, or clearing of checks, so if a problem arises, or if you happen to change your mind after your order has been received, just let me know and I will guide you through the checkout process, or cancel the order. All orders that have not been completed in 7 days, with no email or conversation, will be canceled. Later payment is included as extra days in the shipping time-frame. Shipping: I generally ship priority USPS for $2.75 on prints, $7 on all originals, ($0.01 per additional item). All originals ship 2-3 days after the order is placed and payment has been completed. Prints usually take about one business week for processing, 3-5 days for delivery. So PLEASE ALLOW 1.5 - 2.5 WEEK TIME FRAME - !!ALL PRINTS ARE NOT ALWAYS IN STOCK and HAVE TO BE ORDERED!! - if you need expedited shipping, just email me and I'll be happy to do so for the additional fee. Also, insurance is available. If small orders get lost or damaged during shipping for some strange reason, I will replace small orders and single prints free of charge, so if this is something that has sadly happened to you, just email or "convo" me. I package and ship all of my prints solo, in resealable cellophane sleeves, safely adhered between cardboard or sturdy mat board, and placed inside an envelope. I take pride in the presentation, so every print and painting will be wrapped in translucent white, or earthy brown paper along with handsome ribbon or string. I ship out on Mondays, Wednesdays, and Fridays. If you feel your order is taking way too long, please contact me and if it doesn't fall within the above 2.5-week time-frame, I will refund the shipping cost. Communication is the key!! Return/Refund: If there is damage during shipping - if it gets lost - if you're just not digging it - let me know!! I'll be happy to work something out. Either exchange, refund, or another option!
Refund & Exchange Policy